Road Haulage Association

Privacy policy

Effective March 1st 2009


Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available from our homepage.


The Information We Collect:

This notice applies to all information collected or submitted on the RHAonline website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name, Address, Email address, Phone number, Credit/Debit Card Information, etc.

Cookies

Cookies are small text files placed on your computer and are commonly used on the internet. 

We use them to:

  • collect anonymous information that will help us understand visitors' browsing habits on our website;
  • compile statistical reports on the website activity, e.g. number of visitors and the pages they visit;
  • We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal information in them that others could read and understand.

Third party cookies - We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However it would not contain any personal information that others could read and understand.

Accepting or rejecting cookies

You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.

You can reject cookies, by changing your browser settings.

Further information about cookies

The Interactive Advertising Bureau is an industry body that has produced a series of web pages which explain how cookies work and how they can be managed.

Transactions and goods and services purchased as a result of initial contact through this website will be governed by their own terms and conditions and those of the product, for more information please refer to your product terms of use.


The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive news & updates on our new products and services. Information you submit on our website will be used for this purpose you can unsubscribe at any time.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


Our Commitment To Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
 

How You Can Access Or Correct Your Information

You can access and edit all your personally identifiable information that we collect online via the 'My Account' section.


Call recording privacy statement
As part of The Road Haulage Association’s customer service assurance policy, telephone conversations over business phones may be monitored or recorded as a part of normal business operations.

Monitored or recorded calls will be used for training purposes. The monitoring or recording of calls will assist in determining whether employees are adhering to facility policies and procedures and how employees conduct themselves when using business telephones.


How To Contact Us 
Should you have other questions or concerns about these privacy policies, please call us at 01733 261456 or send us an email at enquiries@rhaonline.co.uk.

 

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